Refund Policy

Our guarantee

If we do not deliver the full quantity of engagement you paid for, you're entitled to a refund for the undelivered portion, under the terms below.

When a refund applies

• Your task remained open with unfilled quantity for more than 5 days after payment
• Your post link was rejected by our automated check or an admin, and you don't want to provide a replacement link
• A payment was taken but no task was ever created due to a technical error on our side

When a refund does NOT apply

• Engagement that was already delivered and verified — you're only refunded for the undelivered portion of an order, never the completed part
• Your post, page, or account was taken down, restricted, or banned by the social platform itself (Facebook, Instagram, TikTok, YouTube, X) for reasons unrelated to our engagement — we aren't responsible for the platform's own moderation decisions
• You provided an incorrect, private, or inaccessible post link and didn't correct it when asked
• Follow/subscribe orders where our system indicated limited availability before you confirmed the order — partial delivery within the stated limit isn't refundable

How to request a refund

Contact us at info@primeloop.app or via the WhatsApp button on our site with your order reference. We aim to respond within 2 business days and process approved refunds back to your original payment method via Paystack within 4 business days of approval.